I HAVE A QUESTION. WHO CAN I CONTACT?
We are open Monday to Friday between 9-6pm PST and closed during all national holidays.
Most emails will responded to within 24-48 hours but please allow us more time during busy periods.
HOW CAN I BECOME A FAIRPLAY BRAND AUTHORIZED DEALER?
Please sign up with https://fairplay.faire.com
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept VISA, Masterscard, American Express, Discover, Sezzle and Paypal.
WHAT IS SALES TAX?
As a national retailer, Fairplay Brand is required to charge applicable state and local sales tax on orders shipped to states where we have a physical presence. Below are the states which we charge sales tax:
HOW DO I KNOW MY ORDER WAS RECEIVED?
Once you’ve completed your online order, you will receive an order confirmation email. Please check this to ensure all your details are correct. If any details for incorrect, please contact us immediately at email@example.com
If you don’t receive an order confirmation email from us within 24 hours, please check your junk folder.
CAN I CHANGE MY ORDER ONCE PLACED?
Once your order has been placed, it is not possible to make any changes.
WHAT IF MY ORDER IS NOT CORRECT?
Every so often mistakes do happen but we will do our best to fix it. If you notice a mistake with your order, please contact firstname.lastname@example.org and we will look into it. Please include your order number at all times when emailing us.
HOW DO I CREATE A FAIRPLAY BRAND ACCOUNT?
Simple! Simply just click here to set up an account.
WHAT ARE THE PERKS OF HAVING A FAIRPLAY BRAND ACCOUNT?
Having a Fairplay Brand account lets you save payment and shipping information which helps you check out faster! And don’t forget to sign up for our newsletter. We’ll send you special offers, gift ideas and first look at new arrivals.
WHERE DOES FAIRPLAY BRAND SHIP FROM?
We ship out of our warehouse in Northridge, CA.
WHEN WILL MY ORDER SHIP?
Most orders are shipped within 24-48 business working hours. We do not ship on Saturday, Sundays and major holidays. Below are a list of holidays we will not be operating on:
New Year’s Day
Martin Luther King Jr Day
Fairplay Brand cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
HOW CAN I TRACK MY ORDER?
Once your order ships, you can click the link found in your shipping confirmation email. Please allow up to 24 hours for tracking info to be updated.
We currently offer USPS as a method of shipment.
Orders placed during regular business hours will be processed and shipped within 24-48 hours. Note: We are not in the office during the weekends and holidays.
Overnight/Next Day/2-Day Shipping – In-stock items ordered before 2PM will be shipped out same day.
INTERNATIONAL SHIPPING INFORMATION
We currently offer USPS Global Post and DHL as methods of shipment.
Standard delivery is 6-12 business days and depending on the service you choose, can be expedited.
Total shipping costs is calculated by the size and weight of your package.
To ensure your package is delivered seamlessly, always add your phone number and email address upon placing your order. We, DHL or USPS Global Post may try to contact you in regards to your order/delivery. Also, please be advised that we are not responsible for any duty or custom fees you may incur. If you decide not to pay the fee, the package will be sent back to us and only the cost of the product will be refunded.
Please note that your parcel can be delayed by customs. We have no control over this.
Customs and import fees must be paid by the recipient of the parcel. Please contact your local customs office for current charges so you are not surprised when the package arrives.
DOES FAIRPLAY BRAND SHIP TO P.O. BOXES?
We do not deliver to P.O. boxes for security purposes.
WHAT IS FAIRPLAY BRAND’S RETURN POLICY?
Please return all parcels by registered mail in their original condition to the address below, within 30 days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms.
If you would like Fairplay to send you a return shipping label for the item (available only for US shoppers), we will do so for a flat fee of $6. Once you authorize this additional charge, we will generate a return label that will be emailed to you. Alternatively, US customers and international customers can send the item back to Fairplay directly, incurring the return shipping cost on themselves. Please email us at email@example.com
Upon receiving the return shipping label, send the item(s) back to the return address with a note on the inside referencing your order number and letting us know what you'd like to do (exchange or refund). If you're interested in an exchange, make sure that the item/size you are requesting is available on the site beforehand. Once we receive package we'll take care of the exchange or refund. Exchanged items will be shipped back to customers free of additional charge (we don't cover duties or taxes).
Discounted items are final sale. This also includes items purchased through a promotion code. Please make sure you purchase the correct style, size and color!
19401 Londelius St
Northridge, CA 91324
PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.
Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.
WHAT IS FAIRPLAY BRAND’S EXCHANGE POLICY?
If you need to make an exchange, the items must be in their original condition and sent to the address provided in the return/exchange form, within 30 days from receipt. Contact firstname.lastname@example.org prior to mailing the package to ensure the desired item will be available. We will provide you with a credit memo for the exchange style once we receive the return items.
Any store credit issued will be valid for one year from date issued.
PLEASE NOTE: ALL PRODUTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.
WHAT IF I PURCHASED THROUGH A FAIRPLAY BRAND DEALER?
We cannot extend returns or exchanges purchased at a retailer other than fairplaybrand.com. Please save your retailer receipt.
MY PRODUCT IS DEFECTIVE. WHAT CAN I DO?
If you believe your item is defective, please email us at email@example.com with photos and explaining the defect within 30 days of receipt. We will deem the product defect at our discretion. If the product has been misused or care instructions has not been followed then product will not be eligible to claim as defected.
WHEN CAN I EXPECT A REFUND?
We will process your return within 7-10 business days of receiving it in our warehouse. Credit will be applied to your original payment method. You will receive an email when we successfully issue you a refund. A credit will appear on your next statement, depending on your issuing bank and billing cycle. We do not refund shipping charges.
During peak seasons, please allow up to 15 business days for your return to process.
Earn points when you shop online at Fairplaybrand.com
Every point you score will go towards rewards for you to use on our online shop.
Shop from different styles on our online shop.
Score 1 point for each dollar spent. Tally up points to earn savings.
Points allow you to redeem rewards and save. The more points you score, the greater the reward.
What is a rewards program?
The rewards program allows us to give back to our loyal customers. We do this in the form of giving away points that are redeemable for perks.
How do I join the rewards program?
All you have to do is create a free account with us. If you wish to create an account, click here. Existing accounts will automatically be enrolled in the rewards program.
What are points?
Points are a way to redeem perks. The more points that you earn, the better the perks will be.
What is a point worth?
It depends on the amount of points that you have saved up. Redemption levels are listed below.
Points Level Reward Ratio 500 1 $25.00 Off Coupon 5% 1,000 2 $75.00 Off Coupon 8% 5,000 5 $750.00 Off Coupon 15%
How do I earn points?
Each $1 that you spend is equivalent to 1 point. Every so often, we’ll have a promotion that will provide a better ratio for every $1 spent so you can earn points faster.
How can I redeem my points?
By clicking on the Rewards link at the top of the page, you can select and claim any reward that is available to you. We will send the reward directly to your email.