Frequently Asked Questions
We operate Monday to Friday between 7-4pm PST.
We do not operate on national holidays.
[p] 714.880.8313 | [e] email@example.com
I live near the HQ. Can I come by to pick up / drop off my order?
Unfortunately, we do not allow unauthorized personnel to enter our offices and warehouse for security reasons. All orders are to be placed online and all returns are to be shipped to us.
Do we charge in different currencies?
No, $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.
Should I include my phone number when ordering?
Yes, please ensure that a valid contact telephone number is added to all orders. Either we will or the carrier will need to contact you in the unlikely event your package cannot be delivered. Failure in providing your phone number could result in a severe delay of your delivery.
For expedite services, please order directly from our online store.
How soon will I receive my order?
We aim to ship your order within 1-3 working days approximately (Mon-Fri) in the US, and 3-8 days worldwide. Orders placed after 11AM PST may take an extra day to deliver. Please note, during busy times, such as sales and holidays, US shipments may take between 7 to 14 business days and 20 business days for international orders.
When will I know my order has been shipped?
Once your order has been packed, your shipping label will be generated, which will automatically email you the tracking information. Please note, all FedEx and DHL shipments are collected around 4pm PST, so tracking numbers will not show any movement on the website before this time. USPS tracking numbers may take an extra day as packages are collected in the morning.
Can I change my order once it's placed?
We fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.
Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.
We have Authorized Fairplaybrand Dealers all over the globe. Please stay tuned as we'll update our stockist page for your convenience.
How do I become an authorized Dealer?
Pleases contact firstname.lastname@example.org for more information.
Where can I find out about jobs at FairPlay?
Check out the Employment section for postings and information.
Yes, FairPlay internships typically follow the academic calendar and are offered on an as-needed basis. When an internship becomes available we post it on the website with the other open positions. Check out the Employment section for more info.
No. We are a privately held company with no future plans to go public.
Getting sponsored by FairPlay sure isn’t the easiest thing, but it’s not necessarily impossible. Send us your “portfolio” (Resume: action shots contest results magazine coverage photos and video). Include a letter explaining yourself. Eventually, hard work will be noticed, and hopefully you will be a step closer. We look forward to seeing your best stuff. Please email email@example.com for more information.
Sorry we do not have a flagship store at the moment. However, we have plans in the near future.
While we wish we could provide everyone with a behind the scenes look at the way we do what we do, we do not offer any tours of our facilities. However the lobby of our headquarters in Santa Ana, California is a mini-museum that traces the history and progression of our works.
Our website prefers Internet Explorer versions 7 and 8, Mozilla Firefox versions 3 and 3.5 and Safari. It is allergic to Internet Explorer 6. Please email firstname.lastname@example.org if you see anything weird. Thanks!