Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact firstname.lastname@example.org, and we will look into it. Please include your order reference at all times when e-mailing customer services.
Please return all parcels by registered mail in their original condition to the address below, within 30 days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms.
If you would like Fairplay to send you a return shipping label for the item (available only for US shoppers), we will do so for a flat fee of $6. Once you authorize this additional charge, we will generate a return label that will be emailed to you. Alternatively, US customers and international customers can send the item back to Fairplay directly, incurring the return shipping cost on themselves.
Upon receiving the return shipping label, send the item(s) back to the return address with a note on the inside referencing your order number and letting us know what you'd like to do (exchange or refund). If you're interested in an exchange, make sure that the item/size you are requesting is available on the site beforehand. Once we receive package we'll take care of the exchange or refund. Exchanged items will be shipped back to customers free of additional charge.
Discounted items are final sale. This also includes items purchased through a promotion code. Please make sure you purchase the correct style, size and color!
9673 Topanga Canyon Place
Chatsworth, CA 91311
PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.
Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.
If you need to make an exchange, the items must be in their original condition and sent to the address provided in the return/exchange form, within 30 days from receipt. Contact email@example.com prior to mailing the package to ensure the desired item will be available. We will provide you with a credit memo for the exchange style once we receive the return items.
We are happy to refund any purchases provided they are returned by registered mail in their original condition, to the address below, within 30 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost. All returns past the 30-day period will be given store credit.
All exchanges are dependent on existing stock. Notice must be given to firstname.lastname@example.org within 30 days for any problems or concerns with merchandise. Items must be in their original packaging, in new condition with both the packing slip and merchandise return form completed. Any store credit we issue will be valid for one year from the date of issuance.
PLEASE NOTE: FOR A FULL REFUND OR EXCHANGE, PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED, OR ALTERED IN ANYWAY – MUST BE WITHIN THE 30-DAY TIME PERIOD.